I use Fresh Move to manage several properties and find them professional
I use Fresh Move to manage several properties and find them professional, knowledgeable and efficient. In particular, Debbie is extremely friendly and supportive. Communication is excellent, and Debbie works hard to reduce my stress levels! Rents are paid over promptly, which is not always the case with letting agents.
Highly recommend this small local company
Fresh move lettings are a local lettings company with a fresh approach to letting out property! Debbie is super friendly and will answer any questions you may, if she can't she will contact the owners to clarify and answers you need, and get back to you asap! Highly recommend this small local company!
The company still exceeds my expectations
It was our second time moving under this lovely company and the first move was 4 years ago. The company still exceeds my expectations, Debbie has been really helpful and accomodating with us from viewing the property until moving in the property. They have been excellent in answering my queries and requests. We are really grateful for the services they have provided.
Always happy to provide any help they can. A great company to work with
Always happy to provide any help they can. A great company to work with
Top lettings and management company
Top lettings and management company. I have been letting out more than 30 units in the Exeter, Teignmouth and Torquay areas since 1987. Over the years I have used many agents but never fully satisfied with their service. Since appointing Fresh Move Lettings & Management in 2010, Fiona, Debbie and the team have done a very efficient, intelligent and professional job of fully managing my properties, keeping the voids low and staying on top of all the regulatory paperwork. A big thank you & I have no hesitation in recommending them to the other old timers or the next generation of upcoming younger property investors.
I would certainly recommend the team to anyone who wants to have a fresh new start.
Fresh Move Lettings’ representative , Debbie, has been of great help to me. It was my first rental as a tenant here in the UK and I never had difficulty in settling because of the fast transaction that we had. It didn’t took me awhile from the viewing date to the approval and to the handing over of the keys. I was able to move in no less than time. She’s also responsive to all the queries that I have (apologies Debbie). I would certainly recommend the team to anyone who wants to have a fresh new start.
communication was fast and efficient
Debbie was absolutely amazing, made everything stress free, communication was fast and efficient. Cannot thank her enough for all the help she gave us when we moved from top of Scotland to Torquay. Wonderful lady
Dont think i've had such a stress free and fast service like that before.
I would highly recommend fresh move lettings. We had debbie help us with our new property. I honestly dont think ive had such a stress free and fast service like that before. Its been 2 months since we moved in and any little problems we have found debbie has got them sorted within 24hours or as soon as possible.
5 Star Review
Thank you for all your help with this latest letting process. The whole team has been most professional throughout, very helpful, proactive, prompt with all replies and in taking any actions necessary, a real pleasure to work with. I look forward to maintaining my relationship with all at Freshmove for ‘next time’! Thanks again!
Agenese you were amazing.
Agenese you were amazing. I was all alone when I was searching for a house but you helped me a lot. Was very respectful and feels like a good friend of mine now. Thank you so much fresh move, definitely I am your happy customer 😊 ☺ .
5 Star Review
When Freshmove were the letting agents for the property I rent. All the staff were very professional ea6y to reach and very helpful. My landlord is very difficult to deal with , but the staff did all they could to help. I would request them to other landlords or tenants.
I wanted to thank Fresh Move Letting
I wanted to thank Fresh Move Lettings and Fiona Gardner in particular. Fiona was so professional, friendly and helpful. She made the whole process sa easy and enjoyable. Would highly recommend Fresh Move Lettings and thank you for all your help. Jaroslaw&Justyna
Positive: Professionalism, Quality, Responsiveness
Positive: Professionalism, Quality, Responsiveness Fiona and her team have provided advice and service often above and beyond what could normally be expected. We have worked together for over 10 years as we had a poor experience with another agent. If I ever bought a property again in the Torbay area I would have no hesitation in returning to Freshmove. A great company to work with
Honest, trustworthy and reliable company
Honest, trustworthy and reliable company, Fresh Move have been looking after my properties for years, They really are second to none when it comes to looking after property portfolio's. I can't recommend them enough, Thank you Fresh Move.
First class service
Fresh Move provided sound technical advice when I needed it. I would thoroughly recommend them as letting agents.
Very pleased with James and the team at Fresh Move
I am living in a rented property managed by Fresh Move for over a year now and have been meaning to write a review. I have found James and the team to be excellent in all my dealing with them. The few calls I have made have always be returned or dealt with efficiently and politely. They were very understanding and considerate during the initial period before I moved in while references were being taken and for that I was grateful. I would have no problem recommending them. Danny Thomson
Flexible. Efficient. Effective.
I found Freshmove to be straightforward, efficient and totally effective at handling the installation of my latest tenant. The service provided was tailored to my exact requirements and Penny was always prompt in providing information, updates and attention to the process from start to finish. Rents and deposits were transferred to my account on the same day as the tenancy started without delays. Would have no hesitation in using the services of Freshmove again.
Good to get you in, then ignore you
Worst company I have ever dealt with. They never reply, ignore you and don’t help with maintenance issues. To top that off since I have moved out of the property they have given out my name, telephone number and previous address to a third party company without my permission. When emailing explaining this was a data protection issue I got no response and they have ignored me ever since. Will never deal with this company again!!!! fresh move 21 Sep 2019 Dear HS. It is difficult to respond to your review because we have no idea who you are or which property you are referring to. We are not aware of any emails that have not been responded to and your statement advising that we never reply is completely inaccurate. We have a unique maintenance system that allows tenants to report damages and upload pictures. All this is documented with time frames so no maintenance is left for any length of time. Some tenants do not respond to contractors as that leads to delays at times. We only ever give out details to contractors to gain access or discuss works as specified in our tenancy agreements and privacy policy. Your details would not have been given out to anyone for any other reason. Would you be so kind to expand on your complaint and be specific regarding the address of the property.. Our team work really hard to ensure that all works are completed quickly and all emails responded to. Warmest regards The Fresh Move Team
Freshmove are very helpful!
Freshmove have fantastic people who are helpful and very responsive in queries or questions when I've contacted. They massively supported us through the application process for a property we were looking at and within 4 weeks (if that) we signed the tenancy agreement and moved in March 2019. We 're now comfortably settled in where we are thanks to them. Much Appreciated!
Thank you fresh move you have been…
Thank you fresh move you have been… Thank you fresh move you have been able to arrange a great rental property your staff have made the whole move quick and professional and have made our lives much better Thank you Steve and Jane Todd
I VERY STRONGLY RECOMMEND TO ALL
I VERY STRONGLY RECOMMEND TO ALL I have known Fresh-Move Lettings and Property Management for over five years and six months i very strongly recommend to all they are outstanding second to none property lettings and property management agents in the United Kingdom having offices in the South West of England to Greater Manchester of the United Kingdom they are extremely unique and efficient they do free property videoing tours and I have rented properties through themselves quite a few times They are brilliant at giving advice and free legal advice as well and all staff are most friendly and very helpful and go that extra mile to help and support all. If you are a landlord and or a tenant I very strongly recommend to all
Hi I have recently been in touch with…
Hi I have recently been in touch with Fresh Move in Torquay, and have to say that there service I have been given is excellent, they are very professional , understanding, and helpful, . I have now found a property but would go back to Fresh Move, and Penny in the future if I ever need to move again. and would recommend them to anyone,
No problems fast service friendly people
No problems fast service friendly people can’t fault them so far brilliant service we’ve received from them 👍
Outstanding service
From the moment of instruction to finding the tenants my experience with freshnove was outstanding. South Devons finest letting agent 👌🏼
showing other agents how it’s done
Can someone please send these girls to show others how it’s done! GOOD Customer service isn’t that difficult. Most other agents just want your money, these are a different kettle of fish! What makes them unique is their local and independent! Love their little smart cars too! Always see them driving around the bay! Can’t miss them!!!
Professional and friendly
Professional and friendly, what more could you ask for? I was very happy to have my busy schedule worked around and the girls managed to even squeeze me in for a SATURDAY appointment ! Amazing service, five stars is not enough
Great company
reasonably priced, no hidden fees, once you’re in, that’s it. I was sick of my previous agent charging through the roof for “admin fees” every six months for a tenancy renewal. No such thing with these guys!
Local, Friendly and helpful
What a company! Friendly, professional and so helpful! The girls in the Torquay office are amazing and nothing is to much trouble. Highly recommended !
I would not recommend this company
I would not recommend this company as I agreed to a rental property and they have now offered this property to someone else, this is very upsetting as I had shown this to my children and said this was going to be there new home, all the paperwork went to the agents and they advised that the deposit was ok to be sent on Monday as I viewed the property on a Saturday and they advised that nothing to be done until Monday, they also informed me via email rather than calling me to advise, I really would not use this company as the customer service is terrible and now has left me so upset. So people please read this before you use them. Thank you fresh move 23 Jan 2019 Dear Mr Gazzard I am sorry you feel this way but as explained on Saturday at the viewing and again on our applicants information form that was sent to you Monday morning at 10.12am that the property is not secured until a holding deposit is received. Unfortunately, we had additional viewings booked on the Monday afternoon that were requested over the weekend and one of the viewings resulted in a holding deposit being received. We then contacted the landlord and he agreed to progress the couple to referencing. We continually experience applicants that say after a viewing that they wish to take a property and in many cases it never results in a holding deposit being received. You had every opportunity to transfer the holding deposit and as we clearly explained the property is never secured by any applicant until 1) we have received a holding deposit and 2) the landlord agrees to progress that particular applicant(s) through to referencing. Thereafter, the applicant still needs to pass the referencing process to ensure that a formal tenancy contract can be issued. We will continue to do viewings on any property until a landlord has agreed to progress an applicant to referencing and it was unfortunate on this occasion that your holding deposit never arrived. We are very sorry that you do not wish to work with fresh move again as we had several other properties that we intended to contact you about becoming available over the course of the next month including one that is coming up in the same road (we are just waiting on dates). We would advise anyone who sees a property they really want to go for that they secure it with a holding deposit.
Very friendly and helpful
Very friendly and helpful. Both James, Fiona and their team offered a good professional service, highly recommend them.
I have used Freshmove for almost 10…
I have used Freshmove for almost 10 years and have never looked back. They are most efficient, easy to contact, and very personable. I would like to congratulate them on their success as a letting agent.
A refreshing pleasure to deal with …
A refreshing pleasure to deal with such a considerate and professional company. A well deserved 5 stars. Terry A Porter.
They get it right every time
They get it right every time! Brilliant service from the Walnut road office have used them to find several new tenants. Will definitely continue to use Fresh Move.
Lovely people
Lovely people, mostly fast at responding. Could of had more knowledge on property, but kind and efficient service.
Great letting company
Great letting company - fab and useful advice, in touch regularly, high quality advertising, impeccable standards and made the process so easy throughout. Couldn’t have done enough for us. Recommend highly!
Amazing agents
Amazing agents, James and Fiona helped massively with exsisting rouge landlord, went out their way to help and no question was too small or too big. Done everything in their power to secure us the property :)
Moving in with Fresh Move a stressless…
Moving in with Fresh Move a was stressless task. The team are switched on and attentive to your housing needs. I would say overall service was courteous, timely, professional and smooth running.
Been truly brilliant.
Been truly brilliant. Handled the move over from my previous agents (who were terrible) and stopped them charging me a £600 exit fee. Sorted out issues with my house with ease. Exceptional service!!
A breath of "Fresh" air!
I don't normally write reviews but I felt I had to. Fresh Move were a breath of fresh air. We have dealt with a lot of estate agents in the wider Devon area and the Fresh Move team were by far the best. A small team that exudes professionalism, trust, transparency and a down to earth and approachable demeanor. They care! The fee's are low and the quality of service is great. I highly recommend using them! Thanks again guys! A*
I would recommend Fresh Move to anyone…
I would recommend Fresh Move to anyone requiring services as I found them efficient, professional and prompt in responding to any questions/queries
I VERY STRONGLY RECOMMEND TO ALL
I VERY STRONGLY RECOMMEND TO ALL I have known Fresh-move.co.uk for nearly five years on a tenant-find service I very strongly recommend to all they are unique and efficient helpful and always precise and accurate with their property advertisements and have a brilliant website and great videoing property tours excellent fees fantastic people
Thank you!
Fresh Move have been so helpful getting us into our new house! They acted quickly on all of our questions, and helped us move in within a week. So far, excellent on all fronts.
I have known Fiona for many years
I have known Fiona for many years. Both Fiona and her team have always been very helpful with regards to renting out our properties. The team are in regular contact with periodic inspection reports, along with immediate contact if anything needs addressing within the properties.
Great company
Great company, communication was great and very smooth move. Few little teething problems with property but will be sorted soon. Thank you to James and his wife Fiona would recommend highly.
Excellent
Excellent – no reservations, I would recommend Fresh Move to anyone. Always prompt and personal.
We recently moved into our new home…
We recently moved into our new home from Fresh Move. They were extremely helpful in sorting out all the relevant information needed to make the move go smoothly. I would definitely recommend to anyone to use Fresh Move
Really easy company to deal with from…
Really easy company to deal with from day one. James and Fiona have been quick to respond to any questions throughout and have been flexible when we have wanted to go to the house and do measurements etc. House is immaculate and everything has been fully explained. Glad the house we chose is managed by them!!
I cannot recommend James
I cannot recommend James, Fiona and the team highly enough, we were not a straightforward case and the help we received was both professional and helpful throughout what could have been a stressful time. The dashboard gives a clear view of everything we need to know about our tenancy and any maintenance issues needed are carried out quickly and professionally. Great service great agents, thank you Freshmove Julie & Grahame Teignmouth
Excellent professional service Highly recommended
Excellent service I couldn’t recommend fresh move more. I Went to fresh move after the service I was getting else where wasn’t very good and couldn’t be more happy with the results. They took care of everything and it was all done so quick I wish I had gone directly to them from the start. I will definitely be using fresh move as and when I need to in the future.
The moving and viewing process were…
The moving and viewing process were both comfortable and easy. My agent made my whole experience much less stressful and swift. Thanks
I do recommend this co
I do recommend this co. to my friends. I have received excellent service and have no complaints. My main contact is Penny Reynolds and her professionalism is a credit to her and the company.
Have been really helpful and helped me…
Have been really helpful and helped me along the way to enter a rental property, nothing has been too much trouble and have made the process much less intimidating. Thank you
Excellent service
Excellent service, staff went above and beyond to help make the letting experience very easy. Thank you. Highly recommend Fresh Move Torquay.
A fantastic letting agent and property…
A fantastic letting agent and property services management company. I wouldn’t hesitate to recommend James and the team to landlords and prospective landlords looking for a sound local firm.
A pleasure..
Cheers to James and Fiona, Beautiful flat in Exeter. Easy to communicate with, reasonable rates and really found the mypropertfile portal a great tool.. cheers
Great service
I am a tenant of Fresh Move Torquay and I really can't praise them highly enough. Fees are very reasonable and a lot cheaper than many others in the area The staff are always cheerful. They are friendly and knowledgeable about their properties, and they go the extra mile to ensure that tenants and landlords are happy, especially Penny, the branch manager. I would not hesitate to recommend them to anyone
James at fresh move did an excellent…
James at fresh move did an excellent job for us. He gave great advice during our build and rented the flat in 1 day when it was finished. He completely understands the market and I would wholeheartedly recommend him.
